PHI, Inc.
  • Helipass - Helipass
  • Lafayette, LA, USA
  • Full Time


As a Business Analyst at PHI Helipass Lafayette Louisiana location, you will play a pivotal role in bridging the gap between our cutting-edge logistics software and hardware solutions and the unique business needs of our clients in the Oil and Gas industry. This multifaceted role will require your expertise in understanding and defining business requirements, collaborating with clients, and seamlessly communicating those requirements to our Software Engineers. As a key member of the Project Management Office (PMO), you will contribute to the success of various projects by providing ongoing analysis, ensuring alignment with business objectives, and facilitating effective communication between stakeholders.



  • Travel domestically and internationally as needed for project requirements.
  • Assist in user acceptance testing for enhancements, patches, or system troubleshooting.
    • Gather and analyze user requirements and business processes.
      • Write detailed descriptions of user needs, program functions, and steps for program development or modification.
      • Consult on complex projects, serving as a high-level contributor.
      • Collaborate on user documentation and training materials to enhance system usability.
        • Develop and execute client specific functional test plans to validate performance.
          • Develop system procedures based on user requirements and business needs.
      • Chart business process flows using flow-charting software to enhance understanding and optimization.
        • Provide end-user training and demonstrations on software and hardware solutions.
          • Design, develop, test, and support system customer queries and reports.



  • Bachelor's degree in business, Information Technology, or a related field.
    • Proven experience as a Business Analyst, preferably within a software development team.
    • Strong analytical skills with the ability to translate complex business needs into clear requirements.
      • Excellent communication and interpersonal skills to facilitate effective collaboration.
        • Familiarity with project management methodologies and tools.
        • Knowledge of logistics and supply chain processes is a plus.



Impact Scope:

o    Directly shapes the success of software and hardware solutions for customers.

  1. Collaboration:
  • Works closely with customers, Project Managers, Business Development, and technology teams for smooth project execution.
  1. Problem-Solving:
  • Owns and resolves hardware and software issue investigation, ensuring continuous operations.
  1. Global Engagement:
  • Involves domestic and international travel for diverse project locations.
  1. Documentation and Training:
  • Collaborates on creation and maintenance of user-friendly documentation and contributes to end-user training.
  1. Innovation:
  • Contributes to system functionality testing for continuous improvement.
  1. Process Optimization:
  • Charts business process flows to enhance workflow efficiency.
  1. Stakeholder Communication:
  • Facilitates effective communication for project success and client satisfaction.




1) Safe - We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

2) Efficient - We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity as a high performing organization.

3) Quality - We are committed to ensuring excellent organizational performance. which produces sustainable and reliable outcomes.

4) Service - We are dedicated to the service of our customers, our communities and each other.



1) Drive & Energy - Effective performers have a high level of energy and the motivation to sustain it over time. They are ambitious and passionate about their role in the organization. They have the stamina and endurance to handle the substantial workload present in today's organization. They are motivated to maintain a fast pace and continue to produce even in exhausting circumstances.

2) Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.

3) High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.

4) Initiative - Effective performers are proactive and take action without being prompted. They don't wait to be told what to do or when to do it. They see a need, take responsibility and act on it. They make things happen.

5) Integrity - Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions and foster a work environment where integrity is rewarded.


The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI Aviation LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

PHI Aviation LLC. does not sponsor applications for work visas.  Applicants for employment with PHI Aviation LLC must be currently authorized to work in the United States on a full-time basis.  PHI Aviation LLC will not consider applications from candidates who require the company to sponsor a work visa and/or who are not currently authorized to work in the United States on a full-time basis.


PHI, Inc.
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